Abstract:
Nowadays, we are aware that quality has a high
price. To meet the quality level required by the client, the
organization must be mindful of and understand the
importance of quality costs. The idea that quality has a high
price must first be considered from the point of view of the
expenses with non-quality. The prime objective of this paper
is to evaluate and analyze non-quality costs, establishing a
procedure for collecting and assessing non-quality costs.
Once the cost of non-quality is determined, the organization
is given a chance to decide how to use its resources to reduce
and prevent quality costs pro-actively.
